A — Basic information of the case
Project name: Recycling and crushing of injection molding waste and defective products
Customer Name: A Plastic Recycling Company in Guangxi
Project Location: Guangxi
Project Start Time: 2022
B — Project Background and Requirements
This enterprise is focused on the comprehensive utilization of waste resources, with the main business of recycling and selling waste plastics, including nozzle materials, defective materials, and rubber head materials. Our goal is to achieve comprehensive utilization of plastic waste through efficient equipment and professional services, in order to reduce its impact on the environment.
C — Solutions and Effects
We have had in-depth communication with the customer and learned that they need to use a plastic crusher to crush the recycled defective products and waste before selling them out. In order to meet the needs of our customers, we recommend a powerful plastic crusher, which has excellent performance and quality, and can meet their production needs. In terms of equipment selection, we focus on practicality and stability to ensure customers' production efficiency and product quality.
Due to the wide variety of customer materials, in order to further improve production efficiency, we provide multiple powerful plastic crushers to meet their needs. Through this approach, we can ensure smooth production processes for customers, improve production efficiency, and reduce production costs.
D — Summary of the Projects
In the project follow-up process, we first understand the customer's needs and concerns, and promptly answer their doubts. We introduced Longhe's products to customers, including product functions, features, advantages, and other aspects, and provided corresponding production equipment according to customer needs. Our professionalism and focus have been recognized and appreciated by our clients.
On site technical services - on-site follow-up records
Return Visit Record 1
1. Project Overview
Return visit time: 2023
Return visit location: Guangdong
2. Equipment Overview
Machine: Strong grinder PC600A
Status: Normal use
Purchase date: 2022
Used time: 1 year (as of this follow-up)
Maintenance times: 3
a. Daily replacement of the worn blades
b. Button replacement
c. Replace the black sealing ring
3. Existing Problems and Solutions
During the project execution process, we found some problems. Firstly, the customer's plastic waste is quite diverse and the materials are also complex, which may include metal objects sandwiched in the plastic. During the crushing process, the baldes of the powerful plastic crusher were damaged due to failure to clean them in a timely manner. To solve this problem, we suggest that customers regularly check the sharpness of the blades. If any gaps are found in the blades, they should be replaced or polished in a timely manner. At the same time, high-strength magnetic strips are added at the feeding port to adsorb metal objects.
In addition, we also found a problem with poor contact of the button switch. After on-site follow-up inspection, we found that this was due to poor contact caused by excessive dust generated during the crushing process. In order to solve this problem, we promptly helped the customer replace the button switch with a strong airtightness, greatly reducing the damage of dust to the button switch.
4. Customer Evaluation
Usage experience — Engineer Li：The crushing efficiency is very fast, and the size of the crushed material is also very suitable,
Service experience — Boss Hu：We are very satisfied with the service provided by Longhe. The after-sales personnel not only provided professional guidance during the equipment installation and debugging process, but also provided timely problem answers and solutions during the use process. Today they came to help solve a small problem with the machine again, which helped our workers use the machine more smoothly.
5. follow-up summary
Longhe after-sales personnel collect feedback and issues from customers through regular visits, including product quality, service attitude, and maintenance efficiency. We actively answer customers' questions and provide them with high-quality after-sales service. Our goal is to ensure stable operation and smooth production of customers' equipment, and to provide comprehensive support and solutions.